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Leverage Point Learning

Enhancing the Employee Experience 

Enhancing the Employee Experience Enhancing the Employee Experience 

Workshops

Popular and Custom Workshops

For your convenience, the following outlines some of the popular workshops that are available through Leverage Point Learning. 

Interested in a shorter version or a topic that isn’t listed here? Many of our workshops can be adjusted to focus on crucial skills in shorter timeframes. We also have the expertise to custom design and develop workshops on a variety of other topics. Contact us to discuss options that fit your needs.   

Full Day Workshops

Leveraging Generational Differences

Leveraging Generational Differences

Leveraging Generational Differences

This interactive workshop will enable you to:

· Identify the events that shaped each generation

· Describe the workplace values, attitudes, and characteristics of each generational group

· Develop an awareness of own preferences in areas such as communication, decision-making, feedback and recognition

· Identify commonalities across all generational groups and ways to leverage each group’s particular talents

· Develop a plan to improve a workplace relationship that have been impacted by generational differences

· Identify specific methods of coaching, providing feedback and work direction, and recognizing employees of different generational backgrounds

Leading Successful Change

Leveraging Generational Differences

Leveraging Generational Differences

This session provides change leaders with the skills to:

· Define the components of successful change

· Plan and implement successful change initiatives

· Apply techniques that minimize the negative effects of change

· Identify sources of resistance and methods to overcome it

· Reinforce new behaviours and processes

Accountability in the Workplace

Accountability in the Workplace

Accountability in the Workplace

As a result of this session, you can expect to be able to:

· Define accountability

· Identify your sphere of influence and control

· Describe ways to avoid the “blame game”

· Communicate roles, responsibilities and expectations

· Hold others accountable, both with and without formal authority

Critical Thinking

Accountability in the Workplace

Accountability in the Workplace

After attending, participants will be able to:

· Define critical thinking and its value in decision-making

· Identify the steps involved in critical thinking

· Interpret information to develop conclusions and identify patterns

· Articulate questions for each phase of the critical thinking process

· Apply techniques to remove personal biases, develop and test conclusions reached, and make decisions that produce desired outcomes in the short and long-term

Engaging Employees through Performance & Career Conversations

Engaging Employees through Performance & Career Conversations

Engaging Employees through Performance & Career Conversations

Following this workshop, you’ll be able to:

· Define the phases of the career and performance discussion

· Identify the employee’s and leader’s role in career planning

· Discuss the key elements needed for a meaningful career conversations

· Create a personal action plan

Great Customer Relations

Engaging Employees through Performance & Career Conversations

Engaging Employees through Performance & Career Conversations

Those attending will be able to:

· Identify their customers, both internally and externally, and their expectations

· Explain the business lifecycle and its impact on customer interactions

· Describe the impact of voice tone, word choice and body language

· Ask great questions to identify customers’ needs

· Apply techniques to deal with escalated customer situations

Networking for Impact

Networking for Impact

Networking for Impact

Topics included in this workshop:

· Defining networking

· Networking in person and online

· Tools of effective networking

· Methods of building and maintaining your network

· Individual action planning

Strategic Leadership

Networking for Impact

Networking for Impact

Following this workshop, you will be able to:

· Define strategic leadership and explain its impact on organizational success

· Articulate the mission and values of your organization and link these to your department or team goals

· Identify factors that are crucial to the achievement of corporate goals, such as organizational culture, structure and processes

· Make operational decisions that are in alignment with long-term strategy and corporate objectives

Winning the War for Talent: Recruiting the Best

Winning the War for Talent: Recruiting the Best

Winning the War for Talent: Recruiting the Best

After attending this workshop, you’ll be able to:

· Describe the steps involved the recruitment process

· Screen resumes

· Conduct an effective interview and create appropriate questions

· Complete reference checks

· Negotiate a job offer

· Select the best candidate for the job

Navigating Difficult Conversations

Winning the War for Talent: Recruiting the Best

Winning the War for Talent: Recruiting the Best

After attending this workshop, you will be able to:

· Recognize signs in others that a conversation has become unsafe and take steps to rebuild safety

· Differentiate between specific observable behaviours, and interpretations and assumptions

· Recognize your role in difficult conversations

· Apply techniques that enable open and honest conversation in a manner that minimizes the chance of defensiveness

Half Day Workshops

Building Resiliency through Change

During times of change, our stress can increase, while our coping skills are put to the test. Building resiliency focuses on developing an understanding of what happens during a change and offers new ways of coping and creating resiliency through the process.


During this workshop you’ll learn to:

· Define the stages of change

· Identify common reactions and ways of dealing with change

· Determine techniques for minimizing negative effects of change

· Create a personal plan for building resiliency through change

Enhancing your Change Agility

Change can be one of the most stressful things to happen to employees today, however it’s also one of the most common occurrences in today’s workplaces, with changes happening at an almost unprecedented rate. Despite the number of organizational initiatives being implemented, more than half of planned changes fail. For organizational change to be successful, individuals must have the capacity to make changes within themselves, while leaders enact strategies to ease the discomfort and confusion that accompanies change initiatives. 


Those participating in this session will be able to:

After participating in this session, you will know how to:

· Describe how the speed and complexity of change have accelerated, and the resulting organizational impact

· Challenge cognitive biases that reinforce the current state

· Learn strategies to challenge the status quo and encourage continuous improvement

· Discuss decision making methods to survive and thrive during times of change and uncertainty

· Create a plan to adapt to continually changing environments

Strategies for Engaging Top Talent

Employee engagement and retention are the newest buzzwords on everyone’s minds, but what do they really mean? Leaders and human resource professionals today are in the unique position of motivating employees to give their best and building employee loyalty in a booming economy, where the motto is “do more with less”. This seminar is about the hidden, hard-to-identify reasons that employees disengage and eventually leave and organization. Join us to learn about the 10 myths of employee engagement and inspire new levels of commitment and performance, now and into the future. 


You can expect to:

· Learn what employee engagement is, what factors impact it and how to detect whether your organization is at risk.

· Be able to build the business case for employee engagement and retention strategies.

· Measure the effectiveness of various engagement strategies.

· Learn what top employers do differently.

What's your Type?

Using the Myers-Briggs Type Indicator, we’ll explore yours and others’ personal preferences around communication, decision-making and more. 


During this interactive workshop you’ll learn:

· Your personal preferences and how these can influence behaviour

· The unique gifts inherent to your Myers-Briggs type

· How the facets of each type impact areas such as communication styles, decision-making, problem solving, managing change, and dealing with conflict

· Ways to leverage your strengths to enhance personal and team effectiveness

The Art of Delegation

“If you want something done well, you have to do it yourself.” This saying governs the way that many of us approach tasks, but the sad truth is that in a world where time is at a premium it’s difficult, if not impossible, to get everything done without help. This is where delegation becomes key. Effective leaders know that delegating and supporting others to succeed will allow them the time and energy needed to focus on critical tasks that require their attention.


This workshop focuses on the art of effective delegation, providing leaders with the tools and time needed to manage successfully. 


During this interactive workshop, you’ll learn how to:

· Identify when delegation is appropriate

· Determine the level of direction and involvement required based on individual and task characteristics

· Apply coaching skills to support and empower employees to succeed

· Employ techniques to make the best use of delegation

Emotional Intelligence

Since Daniel Goleman first introduced the term, emotional intelligence has garnered attention by individuals seeking greater success. In fact, it’s been suggested that IQ can get you the job, but EQ/EI (emotional quotient/emotional intelligence) gets you promoted. This one-day workshop explores the components of EI and ways to strengthen areas of opportunity. 


Participants can expect to be able to:

· Define EI and explain how it contributes to organizational and career success

· Identify strengths and opportunities inherent in their use of EI

· Discuss and develop strategies to enhance your use of EI, both personally and professionally

Time Management: Reclaiming the 40-Hour Workweek

The reality of today’s workplaces is that everyone is busy and looking for more hours in the day. Being busy, however, does not mean we’re being productive. In fact, studies suggest that many of the tasks being completed aren’t the ones that contribute to key organizational goals and, incredibly, most people lose over 2 hours of work time each day due to interruptions and other workplace time wasters. This is a primary concern for organizations having to “do more with less”, and employees seeking to maintain a balance between their work and personal lives.


This interactive session focuses on the following topics:

· Efficiency versus effectiveness

· Building awareness of how work time is spent

· Tips for overcoming common time wasters

· Prioritizing tasks

· Accomplishing more by working smarter, not harder

Thriving During Uncertainty

Organizations and the dynamics of business are consistently changing, creating periods of confusion and uncertainty. Operating within these environments can be stressful for employees and leaders who are tasked with achieving organizational goals while working in a state of flux. Fortunately, there are those individuals who are skilled at not only persisting during these periods, but who thrive. This workshop provides insights into the characteristics of those individuals and offers ideas about how to adapt successfully deal with uncertain times.


After attending this workshop, you will be able to:

· Define uncertainty

· Identify the traits and behaviours needed to thrive in uncertain times, and how to develop these

· Determine strategies to enable work planning and decision-making during uncertainty

· Create an action plan for working through, and thriving in uncertaint

Modular Workshops - Multi-day

The Leader's Path

Leaders today are faced with a multitude of challenges including ongoing change, shifting employee expectations, and the need to do more with less. The Leader’s Path is focused on providing real-life skills to deal with this reality. Whether you are new to a leadership role, or a seasoned veteran looking for ways to sharpen existing skills, The Leader’s Path can help you reach your leadership objectives. 


The Leader’s Path is a modular program, designed to fit with a leader’s busy schedule, and modules vary in length from 0.5 days to 1.5 days. Each module presents new information, progressively building essential skills to succeed at today’s leadership challenges. 


Potential topic areas include:

· Leadership Styles – explores popular leadership theory and encourages participants to develop and refine their personal style.

· Building Understanding through Myers-Briggs – using the MBTI assessment, this module assists leaders in understanding their personal preferences and impacts on others.

· Art of Feedback – this module focuses on the critical role of feedback in others’ development and growth, providing a simple model for delivering good feedback.

· Navigating Tough Conversations – providing leaders with skills to have conversations beyond coaching and feedback, this module focuses on providing techniques to tackle “undiscussables”.

· Coaching for Success – while a part of many leaders’ roles, few agree that they spend sufficient time on this critical responsibility. This module discusses situations when coaching is appropriate and introduces a coaching model grounded in asking great questions.

· Leading through Change – many say that they are unprepared to deal with the constant change in today’s workplaces. This module explores the various types and phases or change and offer techniques to both implement effective change and build resiliency through the process.

· Leveraging Generational Differences – for the first time in North America, there are five unique generational groups working side by side, creating both confusion and opportunity. This module explores the influences and expectations of each generation and offers all employees ideas around leveraging the unique gifts and talents of each group.

Workshops to Fit Your Needs

Looking for a shorter version or a topic that isn’t listed?

Many of our workshops can be adjusted to focus on crucial skills in shorter timeframes. We have the expertise to custom design and develop workshops on a variety of other topics. Contact us to discuss options that fit your needs.   

Learn More

Learning Services

Comprehensive Learning Services for all Your Needs

Team Building

Leadership Development

Leadership Development

By working with you and your team, we design a series of interactive exercises and opportunities for discussion, geared at greater cohesiveness, enhanced communication, or any number of other desired outcomes. In each situation, we work collaboratively with you to custom design a session that meets your needs, time, and budget. 

Leadership Development

Leadership Development

Leadership Development

 Self-awareness of one’s own strengths, opportunities, preferences and style is key to effective leadership. Leverage Point Learning helps leaders work on these areas in a variety of ways including the use of assessment tools such as the Meyers Briggs Type Indicator (MBTI) and Emotional Quotient Inventory (EQ-i). This is combined with cha

 Self-awareness of one’s own strengths, opportunities, preferences and style is key to effective leadership. Leverage Point Learning helps leaders work on these areas in a variety of ways including the use of assessment tools such as the Meyers Briggs Type Indicator (MBTI) and Emotional Quotient Inventory (EQ-i). This is combined with characteristics and attitudes associated with the four different generations and exercises that help leaders clarify their values and leadership philosophy. Services available include assessments of leaders’ needs, design and delivery of training workshops, leadership coaching and program evaluation. 

Change Management

Leadership Development

Change Management

 The only constant in today’s workplaces is the continuous need to adapt and innovate to remain successful and meet stakeholders’ expectations and needs. If your team, department or organization is facing change, we can help by in a variety of ways including change strategy and planning, change readiness assessment, training, and overall implementation and evaluation of change initiatives. 

Consulting Services

We have expertise in a number of areas that can help you further leverage the talents of employees and leaders, and prepare your organization to deal with both current and future challenges.


Services available include:


  • Design, development and implementation of Mentoring Programs, Succession Planning initiatives, Leadership Competencies, Training Frameworks and Curriculums
  • Instructional design of training courses including instructor and student guides pre- and post-assessment, course evaluations and all other supporting materials
  • Facilitation of meetings and off-site events where an outside perspective can provide structure and ensure desired outcomes are reached

Contact Us

Assessment Tools

Myers Briggs Type Inventory (MBTI®)

Emotional Quotient Inventory (EQ-I®)

Emotional Quotient Inventory (EQ-I®)

The Myers-Briggs Type Indicator (MBTI®) is the most trusted and widely used assessment tool in the world for understanding individual personality differences. Leverage Point Learning offers MBTI® workshops and individual MBTI® meetings. We use MBTI® to help individuals and teams better understand their preferred behavior and how this may influence interactions with others. The Myers-Briggs Type Indicator (MBTI®) is a great foundation for building teams, and our MBTI® workshops are highly interactive and informative.

Team workshops generally run 4 hours, while individual assessments can be completed in the course of 90 minutes. We provide all preparation materials, including access to the online assessment, and a range of supporting resource materials.


Please contact us to find out more.

Emotional Quotient Inventory (EQ-I®)

Emotional Quotient Inventory (EQ-I®)

Emotional Quotient Inventory (EQ-I®)

Emotional Intelligence describes the unique mix of emotional skills that a person uses to navigate in life. In the book Emotional Intelligence: Why It Can Matter More Than IQ, Daniel Goleman defines EI as the "capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and our relationships."

The Emotional Quotient Inventory (EQ-i®) was developed by Reuven BarOn and is one of the most widely used assessments for evaluating EI. The self-assessment produces a detailed report that can be used by individuals to identify traits that either support or hinder their success.

The EQ-i® is a valuable aid in professional and personally development, and is especially useful in providing insights into one’s own in leadership journey. The EQ-i® can be integrated into leadership programs or used individually for leadership development.


Please contact us to find out more.

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